Proposed changes to LCCP requirements for alternative dispute resolution – supplementary consultation

Closed 12 Jul 2019

Opened 14 Jun 2019


Supplementary consultation on proposed LCCP changes for alternative dispute resolution. 

Why your views matter

Earlier this year, we consulted on proposed changes to the Licence Conditions and Codes of Practice (LCCP) for alternative dispute resolution (ADR). The consultation ran from 14 February to 9 May 2019.    

We consulted on whether we should require gambling businesses to use only ADR providers who meet our additional standards , as well as the ADR regulations. The February consultation set out the reasoning for that proposal. We plan to publish a list of those providers that meet our additional standards. Gambling businesses would have to choose a provider that is on that list. The consultation summarised the additional standards, which set out our expectations of ADR providers. A gambling business would not have to determine whether its chosen provider meets the standards, they would just need to check they are named on our published list. 

Some respondents to that consultation indicated that they had not been invited to comment on the additional standards for ADR providers. This supplementary consultation invites such comments.


  • Consumers


  • Betting