From December 2020 to February 2021, we consulted on proposals to change the research methodology we use to collect adult gambling participation and problem gambling prevalence statistics.
The consultation outlined proposals to improve the quality, robustness and timeliness of our participation and prevalence official statistics. Specifically, the proposals sought to:
We received 62 responses from individuals, academics, operators, charities and trade associations. Our proposals were well supported, with an average of two-thirds of respondents agreeing with our proposals and only one in five disagreeing.
On this basis, we decided to proceed with our intention to pilot a new methodology approach in 2021/22 and subject to its successful completion, move to implementing a new methodology on a permanent basis from 2022/23.
We have now issued an invitation to tender via the Research Marketplace to find a suitable supplier to undertake a pilot methodology in 2021/22. We are aiming for the pilot to start in October 2021 and run until March 2022.
One of the proposals that we consulted on was around the opportunity to review and refresh the gambling activities included in the participation questions in the survey. This was highly supported in the consultation on the basis that stakeholders could feed into the questionnaire design. Therefore, one of the first tasks for the pilot will be a stakeholder engagement phase where we ask for feedback on the gambling activities currently included and how the participation question could be improved.
We will publish an evaluation of the pilot upon its conclusion and make recommendations for next steps.
In 2021, we closed a consultation and call for evidence on the steps operators should be required to take to identify customers at risk of harm and the action they should take as a result. We also conducted a short survey alongside this process.
The consultation section explored the following proposals:
We received around 13,000 responses to the consultation and short survey. Responses came from a wide range of stakeholders - consumers, people with lived experience of harm, gambling businesses, academics and others.
We have carefully reviewed the responses. There were a wide range of views. Many people think there should be protections in place for the most vulnerable and that appropriate checks should be in place to identify and prevent cases of clearly unaffordable gambling. Many respondents emphasised that measures should be proportionate and targeted at those at risk of harm. At the same time, customers were also concerned about privacy and freedom of choice.
It was clear that the Commission should continue as planned with a further consultation on the topic of unaffordable gambling to allow these issues to be explored further.
In the meantime, the Commission took account of the detailed comments we received on the proposals for other actions which operators must deliver to identify and take action for customers at risk of harm.
We have continued to gather new evidence and review operator progress, and we have been working with Government to take account of the Review of the Gambling Act 2005.
We will bring into effect significant and strengthened requirements on gambling businesses to identify customers at risk of harm and to take action as a result. This sets new and stronger minimum standards for operators, which will come into effect on 12 September 2022. Operators will be required to:
New guidance, which operators are required to take account of, will be issued during June 2022 to help them understand and comply with the requirements. We will engage with operators to enable the guidance to take account of queries we receive about the requirements following publication.
In the next phase of our programme of work to make online gambling fairer and safer, the Commission will proceed as planned and consult further on identifying customers who are financially vulnerable and tackling significant unaffordable gambling. Further updates will be provided when the consultation launches.
You can read more about the response to this consultation and our next steps on our consultations page.
We initiated a discussion on the content of the new National Strategy to Reduce Gambling Harms.
We presented a draft Strategy that set out an overall public health approach to address the aim of reducing gambling harms, and contained five priority areas: Research to inform action, Prevention, Treatment, Evaluation, and Gambling businesses.
We asked respondents if they agreed with the approach, their views on the draft priorities, and with the actions we had proposed, including a key action for each priority that we would aim to progress as far as possible within the first year of the Strategy.
We also encouraged consumers, individuals and those affected by gambling harms to engage with the content of the strategy and to express their views on what is needed to reduce gambling harms.
We received a spectrum of responses from regulators, public health bodies, individuals and businesses, with detailed comments on the proposed actions.
The great majority of respondents agreed with the aim of the Strategy to reduce gambling harms, and there was significant support for the public health approach and for the identified priorities and actions.
There was a number of suggestions on the presentation of the priorities, to help demonstrate that these are cross-cutting strands, and to help clarify the roles and responsibilities for partners who have committed to help to deliver the strategy.
We have now published the National Strategy to Reduce Gambling Harms, and created a new website to track progress against the strategy www.reducinggamblingharms.org. We have committed to supporting the strategy with a full implementation plan, working with our partners across England, Scotland and Wales to do so. The first iteration of this plan was published at the end of July 2019.
Taking on board feedback, we restructured the Strategy to focus on two strategic priorities: Prevention and Education, and Treatment and Support. These are supported by four cross-cutting enablers: Regulation and Oversight, Collaboration, Evaluation and Research to inform action.
A summary of the detailed responses we received and the actions we have taken is set out in our Response Document.
The Gambling Commission consulted on a proposal to maintain transparency to customers when the exclusive horse-race pool betting licence ends on 12 July this year. To do this, we proposed extending the existing requirement, set out in our Licence conditions and codes of practice, that applied to pool betting on dog races, to also apply to horse-race pool betting.
In proposing this change, we considered that the transparency requirements should apply to all pool betting - for example dogs, horse-race, and football pool betting.
We received responses from individuals, trade associations and business. The majority were in favour of the proposal for the purposes of transparency to consumers, and consistency between different forms of pool betting.
Two respondents supported the proposals but raised a number of queries about how to interpret the transparency requirements for horse-race pool betting, which they considered to be much more complex than pool betting on dog races and potentially requiring a degree of flexibility to accommodate those complexities.
One respondent considered that the proposals should be extended to cover additional areas such as the source of liquidity in pools.
We have implemented the extension of existing requirements from pool betting on dog races to other forms of pool betting, including horse-race pool betting. This will come into effect from 13 July.
The detailed questions which were raised by respondents will be addressed in guidance to be made available on our website very shortly. This will set out further guidance on how to interpret the requirements relating to ‘potential dividend returns’ and ‘unit stakes’. This guidance reflects the principle that consumers understand the bets being offered to them - what they could win in the case of win and place bets or what is available to be won for combination bets.
In due course, we will also issue guidance to businesses on further issues which we consider necessary to maintain basic transparency to consumers. This will cover liquidity and seeding of pools. Operators may choose various strategies to enhance prize pools, examples being but not limited to, offering minimum guaranteed returns or by purchasing entries within the pools (be that directly or indirectly). In circumstances where operators are applying strategies to their own pools, they should make all customers aware. As a minimum, this information should be included in readily accessible terms and conditions. Operators must ensure that all customers are treated equally through the application of a single pool closing time and the provision of consistent information about pool sizes and selections made.