Remote customer interaction - consultation on guidance document

Overview

The Commission recently introduced new, more prescriptive, customer interaction requirements for remote operators, and the majority of these came into effect on 12 September 2022.

This consultation relates to proposed guidance on these new requirements. We are keen to hear from stakeholders about any experiences of the implementation of the new requirements and about any ways in which the proposed guidance could be improved.

Why your views matter

We are particularly interested to hear from stakeholders about examples of good practice in the implementation of the new requirements, based on any lessons learned since the new requirements were first published in April 2022. We are also interested to hear from stakeholders about any issues arising out of any relevant recent research, evidence or casework.

What happens next

The Commission will consider the responses received in relation to this consultation before making a fresh decision on guidance on SR Code Provision 3.4.3 and on the timetable for implementing such guidance.

Irrespective of this consultation, requirement 10 of SR Code Provision 3.4.3 comes into force on 12 February 2023 in any event.