Remote customer interaction - consultation on guidance document

Closes 23 Jan 2023

Opened 22 Nov 2022

Overview

The Commission recently introduced new, more prescriptive, customer interaction requirements for remote operators, and the majority of these came into effect on 12 September 2022.

This consultation relates to proposed guidance on these new requirements. We are keen to hear from stakeholders about any experiences of the implementation of the new requirements and about any ways in which the proposed guidance could be improved.

Why your views matter

We are particularly interested to hear from stakeholders about examples of good practice in the implementation of the new requirements, based on any lessons learned since the new requirements were first published in April 2022. We are also interested to hear from stakeholders about any issues arising out of any relevant recent research, evidence or casework.

Give us your views

Audiences

  • Online gambling consumers
  • Charities
  • Academia
  • Support groups
  • Gambling businesses
  • Trade associations

Interests

  • Online