Informal consultation on amendments to the protection of customer funds rating system

Closed 14 Jan 2019

Opened 3 Dec 2018


This informal consultation will be of interest to all gambling operators, particularly remote operators who hold customer funds to the credit of customers as defined in Licence conditions and codes of practice (LCCP).

In accordance with Licence Condition 4.2.1, operators who hold customer funds must set out information about their arrangements for protecting these funds in the event of insolvency, the level of that protection and the method by which this is achieved.

Why your views matter

We require operators to use a ratings system to inform customers how their funds are protected in the event of insolvency. 

This informal consultation proposes to amend this ratings system.


  • Gambling businesses


  • Betting
  • Bingo
  • Society Lotteries
  • Software
  • Casinos
  • Online