Closed Consultations

  • Consultation on Licence conditions and codes of practice February 2023: multi-operator self-exclusion, notification of deaths by suicide and technical update relating to payment services

    The Gambling Commission (the Commission) regulates most forms of commercial gambling in Great Britain. We are consulting on three proposed changes to our requirements on gambling businesses. All stakeholders, including consumers, gambling operators and members of the public are invited to share their views on these proposals. Separately, Government is conducting a Review of the Gambling Act 2005 and we continue to support Government by providing advice. At present, we consider... More
    Opened 28 February 2023
  • Remote customer interaction - consultation on guidance document

    The Commission recently introduced new, more prescriptive, customer interaction requirements for remote operators, and the majority of these came into effect on 12 September 2022. This consultation relates to proposed guidance on these new requirements. We are keen to hear from stakeholders about any experiences of the implementation of the new requirements and about any ways in which the proposed guidance could be improved. More
    Opened 22 November 2022
  • Consultation on changes and updates to our Licensing, Compliance, and Enforcement Policy

    The Licensing, Compliance, and Enforcement Policy (the Policy) builds on the Gambling Commission’s Statement of Principles and sets out our regulatory policies in relation to: Assessing risk Licensing operators and key personnel Carrying out compliance activities Regulatory and criminal enforcement We amend the Policy from time to time to ensure that it remains clear to operators and other... More
    Opened 17 November 2021
  • Seeking views on how gambling companies interact with their customers (Short survey)

    The Gambling Commission is the regulator for most forms of gambling in Britain. At the moment, we are running a consultation and calling for evidence on the actions that gambling companies should be required to take to prevent harm to their online customers. We are gathering responses from consumers, gambling businesses, charities and many others, and the closing date is 9 February 2021. This survey provides a summary of some of the key themes we are seeking views on and... More
    Opened 18 January 2021
  • Consultation on gambling participation and problem gambling prevalence research

    In this consultation document, we share our intentions with regard to changing the research methodology we use to collect gambling participation and problem gambling prevalence statistics [1] . We believe that this new approach will set the standard for authoritative research into gambling behaviour. As part of our duty under the Gambling Act 2005 to advise the government on gambling in Great Britain and provide an effective regulatory function, we collect... More
    Opened 18 December 2020
  • Remote customer interaction - Consultation and Call for Evidence

    Remote gambling operators already have the capability of identifying customers who may be harmed by gambling. Our evidence shows that the industry has not used this capability sufficiently to reduce harms. We are therefore consulting on stronger requirements that will help ensure remote gambling operators do more to identify consumers who may be harmed by gambling and to interact and take action sufficiently early and effectively to prevent harm. Whilst some operators... More
    Opened 3 November 2020
  • Consultation on online slots game design and reverse withdrawals

    We are consulting on changes to the design of online slots - specifically to make them safer for consumers. We know that the success of many technology companies, digital content creators and gaming machine games designers depends on their ability to establish and maintain the engagement of their consumers on their web, mobile apps and – in premises – gaming machines. We also know that speed of play, frequency of betting opportunities, as well as... More
    Opened 9 July 2020
  • Consultation on High Value Customers

    Individuals whose gambling custom is of exceptional commercial value to licensees are often labelled as ‘VIPs’, ‘high value customers (HVC’s)’ or equivalent. That status often means those customers enjoy tailored bonuses, gifts, hospitality and preferential service from the licensee designed to maintain or increase their custom. The management and incentivisation of these customers (referred to as ‘HVCs’ in this consultation) poses two key regulatory challenges: ... More
    Opened 19 June 2020
  • Changes to corporate governance framework (Regulatory Panels)

    Through effective licensing and regulatory enforcement activity, the Commission aims to protect consumers and the wider public, and to raise standards in the gambling industry. There are a variety of ways that the Commission can deal with non-compliance by Licensees, ranging from enhanced compliance procedures and regulatory settlements to licence reviews and formal enforcement action. The Commission is also responsible for determining applications for new operating and personal licences... More
    Opened 1 May 2020
  • Consultation on the information requirements in the licence conditions and codes of practice (LCCP), regulatory returns, official statistics and related matters

    Our data requirements change over time, reflecting developments in the gambling industry, government policy and our regulatory approach. This consultation sets out the Gambling Commission’s proposals to change the regulatory data that we require licensees to provide to us and offers an opportunity for stakeholders to comment on the proposed changes. The proposals seek to: improve data quality and the efficiency of regulation ... More
    Opened 26 February 2020
  • Consultation on amendments to the display of licensed status requirements in LCCP

    This consultation seeks views on proposals to amend our Licence Conditions and Codes of Practice (LCCP) to improve the consistency of our requirements for the display of licensed status on websites and to expand the requirement to non-commercial societies and local authority websites offering access to lottery tickets. More
    Opened 26 February 2020
  • Consultation on remote key equipment

    In exercising our functions, we aim always to uphold the licensing objectives of keeping crime out of gambling, ensuring that gambling is conducted in a fair and open way and that children and vulnerable people are protected from being harmed or exploited by gambling. In the Licence Conditions and Codes of Practice (LCCP) condition 2 relates to technical standards, equipment specifications, remote gambling equipment and gambling software . Licence condition 2.1.1... More
    Opened 30 January 2020
  • Consultation on society lottery reform

    In June 2018 the Government published a consultation on society lottery reform, seeking views on potential changes to sales and prize limits for large and small society lotteries. In July 2019, the Government announced that it intends to amend section 99 (3) of the Gambling Act 2005 to raise the per draw limit on lottery proceeds (ticket sales) from £4 million to £5 million, with the result that the maximum individual prize will raise from £400,000 to £500,000. ... More
    Opened 19 December 2019
  • Consultation on gambling with credit cards

    The Gambling Commission conducted a call for evidence on gambling with credit cards between February and May 2019. The exercise was underpinned by advice from the Responsible Gambling Strategy Board (RGSB)[1] that gambling with borrowed money is a well-established risk factor for harmful gambling because it significantly increases the risk that consumers will gamble with more money than they can afford. We wanted to explore the consequences of restricting or prohibiting the... More
    Opened 14 August 2019
  • Consultation on test houses framework development

    Test houses play a key role in ensuring that games are suitable to be released to market and offered to consumers. We therefore need to be assured of their independence, competence and suitability. To achieve this assurance, we are proposing changes to the framework under which test houses operate. This consultation focuses on four main areas. These proposals flow from the first and second licensing objectives of keeping crime out of gambling and to ensure gambling is... More
    Opened 7 August 2019
  • Proposed changes to LCCP requirements for alternative dispute resolution – supplementary consultation

    Supplementary consultation on proposed LCCP changes for alternative dispute resolution. More
    Opened 14 June 2019
  • Assurance Statement Workshops 2019

    Survey to obtain feedback on Assurance Statement Workshops 2019 More
    Opened 2 May 2019
  • Call for evidence: player protections on Category B gaming machines

    This call for evidence provides an opportunity for the industry to put forward clear plans to meet the challenges set out in the Government's Review of Gaming Machines and Social Responsibility Measures (the gambling review). It also seeks to gain further insight into the harm prevention measures already afforded to players of Category B gaming machines. There are clear incentives for the industry to demonstrate a commitment to enhance the effectiveness of player... More
    Opened 21 February 2019
  • Proposed changes to LCCP requirements for customer interaction and alternative dispute resolution, and call for evidence on gambling website blocking software

    Consumers, gambling operators and members of the public are being invited to voice their opinion on proposed changes to Licence Conditions and Codes of Practice (LCCP) and to provide views on gambling blocking software. LCCP consultation on Customer Interaction We are consulting on changes to the LCCP social responsibility (SR) code provision 3.4.1 (Customer Interaction) and associated ordinary code provision 3.4.2. These code provisions... More
    Opened 14 February 2019
  • Discussion on a new national strategy to reduce gambling harms, and Consultation on proposed amendments to LCCP requirements on gambling businesses to contribute to research, prevention and treatment

    We are developing a new national strategy to reduce gambling harms working with all the bodies that will be part of delivering the strategy. We are seeking your views on the five proposed priority areas for action over the life of the strategy. We are also conducting a formal consultation under Section 24 of the Gambling Act 2005 on proposed amendments to the LCCP requirement on gambling businesses to contribute to research, prevention and treatment, and associated arrangements needed... More
    Opened 4 December 2018
  • Informal consultation on amendments to the protection of customer funds rating system

    This informal consultation will be of interest to all gambling operators, particularly remote operators who hold customer funds to the credit of customers as defined in Licence conditions and codes of practice (LCCP) . In accordance with Licence Condition 4.2.1, operators who hold customer funds must set out information about their arrangements for protecting these funds in the event of insolvency, the level of that protection and the method by which this is achieved. More
    Opened 3 December 2018
  • Consultation on age and identity verification

    This consultation is relevant to all remote gaming and betting licensees, and some remote lotteries. The proposals would also affect consumers of remote gambling. We encourage any licensee or prospective licensees, along with consumers and members of the public, to share their views and any supporting evidence or insight. We are also keen to hear from identity verification solution providers, in particular where they can provide details of technological and... More
    Opened 5 September 2018
  • Transparency to consumers for horse-race pool betting at the end of the exclusive licence

    To maintain transparency to customers when the exclusive horse-race pool betting licence ends on 12 July of this year, we propose to extend the existing requirement, set out in our Licence conditions and codes of practice, that currently applies only to pool betting on dog races to also apply to horse-race pool betting. Why we are consulting This is a short consultation that is relevant mainly to businesses that may wish to offer horse-race pool betting on racecourses in the future.... More
    Opened 18 April 2018
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