Individuals whose gambling custom is of exceptional commercial value to licensees are often labelled as ‘VIPs’, ‘high value customers (HVC’s)’ or equivalent. That status often means those customers enjoy tailored bonuses, gifts, hospitality and preferential service from the licensee...More
We are consulting on changes to the design of online slots - specifically to make them safer for consumers.
We know that the success of many technology companies, digital content creators and gaming machine games designers depends on their ability to establish and maintain...More
Through effective licensing and regulatory enforcement activity, the Commission aims to protect consumers and the wider public, and to raise standards in the gambling industry.
There are a variety of ways that the Commission can deal with non-compliance by Licensees, ranging from enhanced...More
Our data requirements change over time, reflecting developments in the gambling industry, government policy and our regulatory approach.
This consultation sets out the Gambling Commission’s proposals to change the regulatory data that we require licensees to provide to us ...More
This consultation seeks views on proposals to amend our Licence Conditions and Codes of Practice (LCCP) to improve the consistency of our requirements for the display of licensed status on websites and to expand the requirement to non-commercial societies and local authority websites offering...More
In exercising our functions, we aim always to uphold the licensing objectives of keeping crime out of gambling, ensuring that gambling is conducted in a fair and open way and that children and vulnerable people are protected from being harmed or exploited by gambling.
In the Licence...More
In June 2018 the Government published a consultation on society lottery reform, seeking views on potential changes to sales and prize limits for large and small society lotteries.
In July 2019, the Government announced that it intends to amend section 99 (3) of the Gambling Act...More
The Gambling Commission conducted a call for evidence on gambling with credit cards between February and May 2019. The exercise was underpinned by advice from the Responsible Gambling Strategy Board (RGSB)[1] that gambling with borrowed money is a well-established risk factor for harmful...More
Test houses play a key role in ensuring that games are suitable to be released to market and offered to consumers. We therefore need to be assured of their independence, competence and suitability.
To achieve this assurance, we are proposing changes to the framework under which...More
This call for evidence provides an opportunity for the industry to put forward clear plans to meet the challenges set out in the Government's Review of Gaming Machines and Social Responsibility Measures (the gambling review). It also seeks to gain further insight into the harm...More
In 2018 the RGSB provided advice to the Commission on online gambling which included recommendations on gambling using credit. The advice noted that gambling with borrowed money, including with a credit card, is a well-established risk factor for harmful gambling.
It...More
Consumers, gambling operators and members of the public are being invited to voice their opinion on proposed changes to Licence Conditions and Codes of Practice (LCCP) and to provide views on gambling blocking software.
LCCP consultation on Customer Interaction
...More
We are developing a new national strategy to reduce gambling harms working with all the bodies that will be part of delivering the strategy. We are seeking your views on the five proposed priority areas for action over the life of the strategy.
We are also conducting a formal consultation...More
This informal consultation will be of interest to all gambling operators, particularly remote operators who hold customer funds to the credit of customers as defined in Licence conditions and codes of practice (LCCP) .
In accordance with Licence Condition 4.2.1, operators who hold...More
This consultation is relevant to all remote gaming and betting licensees, and some remote lotteries. The proposals would also affect consumers of remote gambling.
We encourage any licensee or prospective licensees, along with consumers and members of the public, to share their...More
To maintain transparency to customers when the exclusive horse-race pool betting licence ends on 12 July of this year, we propose to extend the existing requirement, set out in our Licence conditions and codes of practice, that currently applies only to pool betting on dog races to also apply to...More