The Gambling Commission regulates most forms of commercial gambling in Great Britain.
We are consulting on a series of proposed changes to our requirements on gambling businesses, through the Licence Conditions and Codes of Practice (LCCP) and Remote Gambling and Software Technical Standards (RTS). We are also consulting on proposed changes to our arrangements for Regulatory Panels.
All stakeholders, including consumers, gambling operators and members of...More
The Gambling Commission (the Commission) regulates most forms of commercial gambling in Great Britain.
We are consulting on three proposed changes to our requirements on gambling businesses. All stakeholders, including consumers, gambling operators and members of the public are invited to share their views on these proposals.
Separately, Government is conducting a Review of the Gambling Act 2005 and we continue to support Government by providing advice. At present, we consider...More
The Commission recently introduced new, more prescriptive, customer interaction requirements for remote operators, and the majority of these came into effect on 12 September 2022.
This consultation relates to proposed guidance on these new requirements. We are keen to hear from stakeholders about any experiences of the implementation of the new requirements and about any ways in which the proposed guidance could be improved.
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The Licensing, Compliance, and Enforcement Policy (the Policy) builds on the Gambling Commission’s Statement of Principles and sets out our regulatory policies in relation to:
Assessing risk
Licensing operators and key personnel
Carrying out compliance activities
Regulatory and criminal enforcement
We amend the Policy from time to time to ensure that it remains clear to operators and other...More
In this consultation document, we share our intentions with regard to changing the research methodology we use to collect gambling participation and problem gambling prevalence statistics [1] .
We believe that this new approach will set the standard for authoritative research into gambling behaviour.
As part of our duty under the Gambling Act 2005 to advise the government on gambling in Great Britain and provide an effective regulatory function, we collect...More
The Gambling Commission is the regulator for most forms of gambling in Britain. At the moment, we are running a consultation and calling for evidence on the actions that gambling companies should be required to take to prevent harm to their online customers. We are gathering responses from consumers, gambling businesses, charities and many others, and the closing date is 9 February 2021.
This survey provides a summary of some of the key themes we are seeking views on and...More
Remote gambling operators already have the capability of identifying customers who may be harmed by gambling. Our evidence shows that the industry has not used this capability sufficiently to reduce harms. We are therefore consulting on stronger requirements that will help ensure remote gambling operators do more to identify consumers who may be harmed by gambling and to interact and take action sufficiently early and effectively to prevent harm.
Whilst some operators...More
We are consulting on changes to the design of online slots - specifically to make them safer for consumers.
We know that the success of many technology companies, digital content creators and gaming machine games designers depends on their ability to establish and maintain the engagement of their consumers on their web, mobile apps and – in premises – gaming machines.
We also know that speed of play, frequency of betting opportunities, as well as...More
Individuals whose gambling custom is of exceptional commercial value to licensees are often labelled as ‘VIPs’, ‘high value customers (HVC’s)’ or equivalent. That status often means those customers enjoy tailored bonuses, gifts, hospitality and preferential service from the licensee designed to maintain or increase their custom.
The management and incentivisation of these customers (referred to as ‘HVCs’ in this consultation) poses two key regulatory challenges: ...More
Through effective licensing and regulatory enforcement activity, the Commission aims to protect consumers and the wider public, and to raise standards in the gambling industry.
There are a variety of ways that the Commission can deal with non-compliance by Licensees, ranging from enhanced compliance procedures and regulatory settlements to licence reviews and formal enforcement action. The Commission is also responsible for determining applications for new operating and personal licences...More
Our data requirements change over time, reflecting developments in the gambling industry, government policy and our regulatory approach.
This consultation sets out the Gambling Commission’s proposals to change the regulatory data that we require licensees to provide to us and offers an opportunity for stakeholders to comment on the proposed changes.
The proposals seek to:
improve data quality and the efficiency of regulation
...More
This consultation seeks views on proposals to amend our Licence Conditions and Codes of Practice (LCCP) to improve the consistency of our requirements for the display of licensed status on websites and to expand the requirement to non-commercial societies and local authority websites offering access to lottery tickets.
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In exercising our functions, we aim always to uphold the licensing objectives of keeping crime out of gambling, ensuring that gambling is conducted in a fair and open way and that children and vulnerable people are protected from being harmed or exploited by gambling.
In the Licence Conditions and Codes of Practice (LCCP) condition 2 relates to technical standards, equipment specifications, remote gambling equipment and gambling software .
Licence condition 2.1.1...More
In June 2018 the Government published a consultation on society lottery reform, seeking views on potential changes to sales and prize limits for large and small society lotteries.
In July 2019, the Government announced that it intends to amend section 99 (3) of the Gambling Act 2005 to raise the per draw limit on lottery proceeds (ticket sales) from £4 million to £5 million, with the result that the maximum individual prize will raise from £400,000 to £500,000. ...More
The Gambling Commission conducted a call for evidence on gambling with credit cards between February and May 2019. The exercise was underpinned by advice from the Responsible Gambling Strategy Board (RGSB)[1] that gambling with borrowed money is a well-established risk factor for harmful gambling because it significantly increases the risk that consumers will gamble with more money than they can afford.
We wanted to explore the consequences of restricting or prohibiting the...More
Test houses play a key role in ensuring that games are suitable to be released to market and offered to consumers. We therefore need to be assured of their independence, competence and suitability.
To achieve this assurance, we are proposing changes to the framework under which test houses operate. This consultation focuses on four main areas. These proposals flow from the first and second licensing objectives of keeping crime out of gambling and to ensure gambling is...More
This call for evidence provides an opportunity for the industry to put forward clear plans to meet the challenges set out in the Government's Review of Gaming Machines and Social Responsibility Measures (the gambling review). It also seeks to gain further insight into the harm prevention measures already afforded to players of Category B gaming machines.
There are clear incentives for the industry to demonstrate a commitment to enhance the effectiveness of player...More
Consumers, gambling operators and members of the public are being invited to voice their opinion on proposed changes to Licence Conditions and Codes of Practice (LCCP) and to provide views on gambling blocking software.
LCCP consultation on Customer Interaction
We are consulting on changes to the LCCP social responsibility (SR) code provision 3.4.1 (Customer Interaction) and associated ordinary code provision 3.4.2.
These code provisions...More
We are developing a new national strategy to reduce gambling harms working with all the bodies that will be part of delivering the strategy. We are seeking your views on the five proposed priority areas for action over the life of the strategy.
We are also conducting a formal consultation under Section 24 of the Gambling Act 2005 on proposed amendments to the LCCP requirement on gambling businesses to contribute to research, prevention and treatment, and associated arrangements needed...More
This informal consultation will be of interest to all gambling operators, particularly remote operators who hold customer funds to the credit of customers as defined in Licence conditions and codes of practice (LCCP) .
In accordance with Licence Condition 4.2.1, operators who hold customer funds must set out information about their arrangements for protecting these funds in the event of insolvency, the level of that protection and the method by which this is achieved.
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This consultation is relevant to all remote gaming and betting licensees, and some remote lotteries. The proposals would also affect consumers of remote gambling.
We encourage any licensee or prospective licensees, along with consumers and members of the public, to share their views and any supporting evidence or insight.
We are also keen to hear from identity verification solution providers, in particular where they can provide details of technological and...More
To maintain transparency to customers when the exclusive horse-race pool betting licence ends on 12 July of this year, we propose to extend the existing requirement, set out in our Licence conditions and codes of practice, that currently applies only to pool betting on dog races to also apply to horse-race pool betting.
Why we are consulting
This is a short consultation that is relevant mainly to businesses that may wish to offer horse-race pool betting on racecourses in the future....More